Service Level Agreement (SLA)
The University of Bisha is committed to providing support and assistance to beneficiaries through various communication channels, ensuring that the needs of all visitors and users of the university’s electronic platforms and services are met. Accessibility and prompt response are taken into consideration. The electronic content has been designed, and helpful links are provided, including:
All of which are available through the official university website:
https://www.ub.edu.sa
Support and Assistance
The University of Bisha reaffirms its commitment to delivering services in a way that ensures beneficiary satisfaction, in accordance with the directives of the wise leadership. This is achieved by making services easily accessible at all times.
Please note that the time specified in the service card does not include periods of incomplete information or delays by the beneficiary in completing the request. It also does not include the time required to process requests that need review by external government agencies or third parties.
The university is committed to responding to inquiries and complaints as outlined in the Electronic Services Guide. You can visit the following link to view all university services:
https://www.ub.edu.sa/eservices
Privacy and Confidentiality of Information
The University of Bisha is keen to ensure the confidentiality and privacy of information according to the highest standards and considers this a top priority. The university adheres to a clear privacy policy, which can be reviewed through the Terms of Use and Privacy page on the University of Bisha’s portal.
